Exams 1
Dear Mr Thompsen,
I recently received a letter from Mr Robinson, a valued customer of ours. He purchased an
Italian coffee table and four French dining-room chairs from us which your company
delivered to his residence.
He has written to complain that the purchases arrived damaged. We pride ourselves in the
quality of our products and would like an explanation as to how this mishap occurred. Even
though the items are insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter can be
resolved to everyone's satisfaction.
Sincerely
Jackie Middleton
Customer Services Manager
http://www.parapal-online.co.uk/resources/letters.html
Choisir la réponse correcte de la liste
Circle the letter that corresponds to the right answer. (1)
- The text is from****
- It is a letter of****
Say if the statements are true or false.(2 pts)
- Mr Robinson has complained about the bad quality of the products he bought from Middleton’s store.****
- Mr Thompsen ’s company is responsible for the damage cause to Robinson’s purchases.****
- Mr Middleton is extremely angry with Mr Thompsen.****
- Mr Middleton is worried about the reputation of his store.****
Remplir les vides
- Find in the text words that are opposite in meaning to the following: (1pt)
words | opposite |
repaired | |
Complaint |
- Complete the following chart as shown in the example: (1. pt)
Verb | Noun |
to complain complaint | complaint |
apology | |
to | application |
Remplir les vides
Give the correct form of the verbs in brackets(2pt)
Many people (to buy) products from store every day. Some (be) satisfied with their purchases, while others (to be not). Most of them (not complain) about them.
Many people products from store every day. Some satisfied with their purchases, while others . Most of them about them.
Cliquer et glisser les réponses dans les cases correspondantes parmi les mots possibles ci-dessous
Fill in the gaps with the words from the list (2pts)
I ‘m writing this letter I really need your help. You’re the only person
knows me well enough to give a reference letter a course I want to do
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